Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that show signs of use, wear, or damage caused after delivery will not be accepted for return.

To start a return, please contact us at info@aestheticdog.com. Do not send items back without first requesting a return — unrequested returns will not be accepted and will not be refunded.

If your return is accepted, we’ll send you a prepaid return shipping label along with instructions on how and where to send your package. Return shipping is on us.

You can always contact us for any return question at info@aestheticdog.com.

Damages and Issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@aestheticdog.com.

Contact
Aesthetic Dog LLC
PMB 1003
825 S Waukegan Rd., Ste A8
Lake Forest, IL 60045
Email: info@aestheticdog.com
Phone: 847-443-5001